1. Time of delivery includes the time of realization of the order and the expected time of delivery by the courier service.
The standard (expected) processing time takes 2-14 working days. The exact time of delivery of each item is given in the description of the products. The processing time for tailor-made products can take 21 working days; however, it normally takes no longer than 14 working days. The order completion date is determined individually. If necessary, the realization time can take less than 7 days. The Customer shall be informed via electronic means or telephone about any changes in order realization time or about its impossibility.
2. In Poland and in EU shipments are delivered by DPD Courier Service Company, which cooperates with the Store. In the case of orders outside EU, shipments are delivered by Pocztex Poczta Polska S.A. Shipping time depends on the type of delivery.
3. In case of non-receipt of shipment in time longer that:
- seven days (in Poland)
- 14 days (outside Poland)
The Customer should contact the Seller via telephone at +48 504932379 or via electronic mail (e-mail: in order to start the complaint procedure of the order.

Shipping costs
1. The cost of shipment in Poland is covered by the Store.
2. The cost of shipment to other EU Countries is 80 zł (20 EUR, 15 GBP).
3. The cost of shipment to non-EU Countries is 120 zł (30 EUR, 39 USD, 20 GBP).
4. Personal collection, after previous arrangement of date and time of collection via e-mail: or telephonically at: +48 504 93 23 79, is free of charge.